On.ae is operated by Mizzen General Trading LLC Registered office Mizzen General Trading LLCP.O. Box 2123Dubai, UAE Phone Number: +971 4 511 4444 Commercial License Number 787513 VAT Number 100061172100003

Can't find your order number? Not to worry. If you don't have an On account, you can sign up for one for free using the email used to place the order. After that, you can go to your "order history" and see all your order details - including your order number.

If the email used to place your order was not correct, don’t worry. Please get in touch with our Happiness Delivery team on +971-50-344-3730 and we will adjust the email address. Once adjusted, you will receive an automated email to the correct address.   If you need to set up a return, please contact our Customer Service team to correct the email in your profile.  

As soon as your order and payment goes through, we'll send you an order confirmation email. We'll also email you once your order ships (1-5 business days, depending on the selected shipping speed) with a shipping confirmation email with tracking details.

When your order and payment go through, you will be directed to a confirmation page, and all is good! You will also receive a confirmation email with all your order details. If you have not received an email, please check your spam/junk folder.  

Return shipping labels are not needed for eligible returns. All returns are processed through your Orders page. 

You will need to submit a return request by entering your order number and the email address used to place the order – you can do this here. We only accept returns for orders within 14 days of purchase, for products that are in new condition in their original intact packaging.  If you have an On account, you can request an eligible return directly from your order history. 

We are only able to accept returns for a refund on orders within 14 days of purchase. Returns must be in new condition, and we ask that they be returned in their original, intact packaging (including for apparel and accessories). We are only able to accept returns for orders purchased directly from www.on.ae.  To submit a return request, enter your order number and the email address used to place the order here.  We cover the cost of shipping for eligible returned On products. Please note that shipping costs on the original outbound order will not be refunded in the case of returns or exchanges. 

Once your return request has been submitted to us, unfortunately, it’s not possible to change it. If you want to return an additional item from your order, all you need to do is submit another return request by entering your order number and the email address used to place the order.

Your refund will be issued after our warehouse team has received your return and checked in and verified the items. This process can take up to 7-14 business days. You will receive a confirmation email when the refund has been processed. Please note that your shipping fee of AED 25 on select orders is non-refundable. 

First you will need to submit a return request by entering your order number and the email address used to place the order here.  If your items are eligible for return, we will refund the amount paid (including any tax), for the product once we receive and check in the return. We only accept returns within 14 days of purchase, and only for products that are in new condition in their original, intact packaging.  Please note that any shipping costs on the original order will not be refunded for returned or exchanged items. 

Currently at this time, we do not offer any exchanges or cancellations on your order.

For all orders placed before 11am daily, we will deliver it within 3 business days before 11pm. For all orders placed after 11am daily, you will receive the order within 4-7 business days before 11pm. This is for addresses within Dubai, Abu Dhabi, Sharjah, & Ajman only.  For addresses located in remote areas such as Fujairah, Ras Al Khaimah (RAK), Umm Al Quwain (UAQ), and Al Ain, deliveries are scheduled twice weekly between Sunday and Thursday, typically within 5 to 7 business days. This applies over weekends as well & holidays. No deliveries are done on Sundays and public holidays.

We send a shipping confirmation email at shipment with tracking details and carrier information.  We want you to enjoy your On gear as quickly as possible, so we try to get you the goods quickly. 

So you can focus on living the On lifestyle, we cover shipping costs and any relevant customs charges in most countries (for standard-level shipping). In UAE, there is a minimum value of AED 500. For orders under these thresholds, the shipping cost will be AED 25. Shipping costs for orders that do not qualify or for any selected expedited shipping options will be displayed at checkout.

We cover the shipping costs in most countries. In some countries, there is a minimum order value for shipping cost to be covered. in UAE, there is a minimum value of AED 500. For orders under these thresholds, the shipping cost will be AED 25.

We’re sorry you're still waiting for your order. No one likes waiting longer than they have to for new gear. You can get in touch with our Happiness Delivery team through the Contact Us form on our website, and they'll investigate the details of your order's whereabouts. In the meantime, if you have not already, visit our  Order Tracker  for the latest update on your order. 

Our website automatically sets your country based on your location, so you should not worry about setting currency. The website being set correctly helps us get your products to you quickly with minimal customs formalities. If the automatic settings are incorrect, you can manually change your location (and language, if needed) at the bottom of any webpage. 

You can pay by credit card, Apple Pay, Google Pay or Tabby and Tamara. The credit cards we currently accept are Mastercard, Visa, Diners Club and Amex. 

Our webshop prices include VAT, and the tax amount will be listed at checkout and included in the final sale amount. 

If you are trying to use a promo code, you will be prompted to enter it on the payment page at checkout. Look for where it says "Add a Promo Code."  Unfortunately, promo codes cannot be redeemed during sales. 

Once an order is successfully placed, a pending charge is placed on your Credit or Debit card account payment. Payments are finalized upon shipment per unit shipped. Other payment methods are finalized when the order is placed. 

You can rest assured that we will treat any data you provide us as strictly confidential. Needless to say, we won't pass this data on to any third party. You find full details of our privacy policy here. 

Generally, we recommend shopping all On gear from On.ae or one of our retail partners. If you’re unsure where your order is coming from, please reach out to us so we can determine whether or not the order is affiliated with On. Please note that if the order comes from a website not affiliated with On, we cannot assist; instead, we recommend contacting the website you ordered from directly.    On.com, On.ae and On-running.com are our only legitimate URLs. We recommend looking out for websites that offer sales or clearance On products, as these may not be authentic. Our re-commerce platform is Onward.On-running.com and is a legitimate partner of On.    Please reach out to the Happiness Delivery team via our Contact us form or email us on happinessdelivery@on.ae if you have any questions or concerns. 

Don't worry: we use Secure Socket Layer (SSL) technology to make your online shopping with us as simple and safe as possible. SSL encrypts and protects all the data you send us over the Internet. When SSL is activated, a padlock will be shown in the address line on your browser and/or the address will begin not with the usual "http" but with "https". So, when you see this, you can sit back and shop with us knowing that all your transactions are totally safe and secure. 

There’s absolutely no need to worry here: our online shop incorporates the latest secure technology.

On shoes are not slip-resistant. We have waterproof models and Trail Running shoes that have an emphasis on traction and performance, but we do not offer a nonslip model at this time. 

The primary difference is that men's shoes are designed wider than women's. Customers are free to purchase shoes of any gender, though! Women's shoes are a 1.5 size larger than men's (so a men's size 7 is a women's 8.5 in US sizes).

If you're unsure which size you wear in our footwear or apparel, each product page has a size chart and fit recommendation. For Performance Running and Performance Outdoor models, the standard recommendation is one size bigger than your everyday shoe size.

On comes from Switzerland, so our products have been tested throughout different seasons and landscapes. We have Performance Running shoes for running city streets wherever you may be, and our Performance Outdoor collection will support you when you hit the trails. For On Apparel, each product's page indicates whether it is water-resistant, waterproof, or windproof.  

It depends on many factors, such as running style, weight, and the surface you run on. But generally, shoes (not just On shoes) last up to 300 miles (approx. 482 km) depending on the model and materials used. For example, some of our styles, such as the Cloudboom Echo, are designed for high-performance racing, so naturally, they won't have the same durability as an all-day shoe like the Cloud 5.  

Our apparel line is made of various premium technical materials, which may include four-way stretch polyamide, lyocell, stretchable poly/elastane, merino wool, cotton, and lightweight Japanese fabrics. We're working towards using 100% certified organic cotton and 100% mulesing-free wool. Many of our apparel items feature micro-ventilation patterns and technical mesh paneling for extra breathability. You can check out our product pages for detailed fabric and material content. 

Each item of On apparel or accessories will be cared for differently to maintain their peak performance. You will find each item's specific care instructions on the item's tag. You will also find more detailed information on the product page! 

If your shoes need a good cleaning, first and foremost, do not put them in a washing machine! To keep your On shoes clean, it is best to brush any dirt or debris off after they have been used. If you need to wash them, wash them by hand only using warm water after removing the insoles and laces. It is best to wash your shoes as seldom as possible. 

No worries. Simply visit the login page here and click on "forgot password". We'll send a new password to your email, and you'll be all set.   

No, you don't need to create a customer account to complete your purchase; you can choose to check out as a guest if you wish. Creating a customer account allows you to view your order history and, most importantly, make purchases for our Last Season or Limited Edition products. 

Our website only allows you to order something in stock and available on our website. 

Each one of our insoles is custom-made for the shoe model, size, and color, so we aren't able to offer replacements at this time. 

We don't recommend using speed laces with On's other models because they are not designed to support them. They would likely not fit. If you're interested in elastic laces, a new pair of laces, or desire a different color, we recommend checking out a third-party lace brand or visiting a specialty running store. We currently do not sell laces on our online store. 

On's Cloud family includes the Cloud 5, Cloud 5 Waterproof, Cloud 5 Terry, Cloud 5 Push, Cloud 5 Fuse, Cloud 5 Combo, and Cloud 5 Coast. They all feature our signature speed lacing system. We want to help you slip on your shoes or flick them off with ease. These models were specially designed to support speed lacing so it won't work with our other shoes. If you need to adjust for a tighter fit, you can retie the knots at the ends for a more snug fit. Most Cloud 5 family shoes come with an additional pair of conventional laces in the box so you can decide how you want the shoe to work for you, but not all models in this family do.  

Our Performance Apparel line is made of various technical materials, including four-way stretch polyamide, lyocell, stretchable poly/elastane, merino wool, cotton, and lightweight Japanese fabrics. We're currently working towards using 100% certified organic cotton as well a 100% mulesing free wool. Many of our apparel items feature micro-ventilation patterns and technical mesh paneling for extra breathability. You can check out our product pages for detailed fabric and material content. 

Whether using our apparel for a long run, a tough hike, or a sweaty workout, our apparel helps you go the distance and feel great at the same time. We use high-quality, premium technical materials for our apparel, making them lightweight, breathable, and fashion-forward. You can perform at your best if you can't feel what you're wearing. 

The materials used in our running shoes are listed below:  Upper: Polyester (mostly), but also Polyamide or Cotton Canvas.  Strobel: Recycled polyester (non-woven).  Speedboard: Polypropylene (PP) or Pebax  Midsole: Ethylenvinylacetat (EVA)  Outsole: Rubber 

GENERAL TERMS AND CONDITIONS  Scope  1.1 These general terms and conditions (the "GTC") govern the contracts of sales entered into between Mizzen General Trading LLC, a limited liability company incorporated under the laws of the United Arab Emirates with commercial license number 787513 and registered office at P.O. Box 2123, and its customers (the "Customer" or "you") purchasing On products (the "Products") sold via the web shop  “www.on.ae”(the "Site") operated by Mizzen General Trading LLC or sold by any other affiliated entity (collectively referred to as “Mizzen”).  1.2 All intellectual property rights, including trademarks, designs, copyrights, and patents in connection with the Products are owned by On AG, Zurich, Switzerland ("On AG"). Further information about On AG can be found on the Site in the Company information section of the FAQs (https://www.on.ae/pages/faq).    Conclusion of Contract  2.1 The presentation of the Products and the indications of prices on the Site do not constitute legally binding offers but are non-binding invitations to place an order.  2.2 By clicking "Place Order", the Customer is placing a binding  offer to purchase the Products listed in his/her shopping cart (the "Order"). All Orders are subject to acceptance by Mizzen.  2.3 Mizzen issues a written acceptance confirmation of Orders (the “Purchase Confirmation”). The formation of a contract of sale between Mizzen and the Customer (the "Contract") will take place upon the Customer's receipt of the Purchase Confirmation. The Purchase Confirmation shall determine the relevant subject matter and extent of the Contract, also where the Customer paid the Products in advance.  2.4 Mizzen shall have the right to refuse an Order as well as to cancel or not to carry out confirmed Orders at any time without providing any reasons and with no liability to Customer or any third party. If Customer has already paid for such Products, Mizzen will refund Customer the full amount (excluding, where applicable, the original delivery charges) without any interests and will not incur further liability to Customer.  2.5 If Mizzen does not accept an Order within ten (10) business days as set forth in Section 2.3, the Order is deemed to have been refused.  2.6 Cancellations of an Order required by the Customer are only valid if confirmed by Mizzen in writing. Costs already incurred by Mizzen may be charged to the Customer.  Price and terms of payment  3.1 Prices payable by Customer are those in the indicated currency and in effect at the time of acceptance of the Order by Mizzen as set forth in Section 2.3.  3.2 Prices indicated on the Site include value added tax but exclude shipping costs (where applicable) and import duties (where applicable). Further information regarding the shipping can be found on the Site in the shipping, tracking and delivery section of the FAQs (https://www.on.ae/pages/faq).   3.3 Mizzen reserves the right to change, limit or terminate any special offers or discounts at any time.   3.4 Payments can be made by debit card, credit card, or Apple Pay.  Interest free installments are available via Tabby and Tamara. Further information on the methods of payment accepted by Mizzen can be found on the Site in the Payment, refunds section of the FAQs (https://www.on.ae/pages/faq).  3.5 Mizzen will charge credit or debit cards upon shipment of the Products ordered. Mizzen reserves the right to verify credit or debit card payments prior to acceptance.  3.6 In case of default in payment, Mizzen shall be entitled to suspend all, or parts of, further deliveries to the Customer without further notice until payment has been received or secured.  3.7 Mizzen shall use all reasonable methods to resolve disputes with the Customer. Should a chargeback dispute occur, the Customer shall promptly comply with all requests for information from Mizzen.  Delivery  4.1 Delivery methods and expected delivery time of Products are indicated on the Site in the Shipping, tracking and delivery section of the FAQs (https://www.on.ae/pages/faq).  4.2 Unless explicitly stipulated in writing by Mizzen, the delivery dates indicated by Mizzen shall only be non-binding estimates, made to the best of Mizzen's knowledge.   4.3 Mizzen shall be entitled to partial deliveries, and the Customer hereby accepts partial deliveries.  4.4 No warranty is being given for all technical data and information regarding the delivery. Mizzen shall not be liable for any damage which might arise because of deviations thereof.  4.5 Should the Customer notice that at delivery the ordered Products have been damaged during transport, the Customer shall immediately notify the employee of the carrier delivering the Order and contact Mizzen’s Customer service via WhatsApp on +971 503 443 730 or via email at happinessdelivery@on.ae.mailto:support@on-running.com  4.6 It is the Customer’s duty to ensure that the Customer is available to receive the Order delivery. Mizzen will attempt delivery up to 3 times within 72 hours after the Order is ready to be delivered. If the Customer does not receive the Order after 3 attempts, the Order will be cancelled and the Customer will be automatically refunded (excluding, where applicable, the original delivery charges).  Risk and retention of title  5.1 Unless agreed otherwise by the Parties, the risk of loss or damage to the Products will pass to the Customer upon formation of the contract between Mizzen and the Customer.  5.2 All Products will remain the property of Mizzen until the Customer has paid all amounts owed to Mizzen in full under any Contract, including any costs. On may register its title in the respective title retention register, if any. Customer may not sell, dispose, or encumber any Products before full title has passed to Customer.  Returns   6.1 The Customer may cancel a Contract and return any delivered Product to Mizzen for any reason, provided that Customer notifies Mizzen in writing within fourteen (14) calendar days of the delivery date.  6.2 To notify Mizzen about such return request and initiate the return process, the Customer must follow the process as described on the Site in the Returns section of the FAQs (https://www.on.ae/pages/faq).  6.3 The Products must be returned to Mizzen in their original condition, meaning unused, undamaged, clean and in the original packaging.  6.4 Once the Customer has notified Mizzen about its intention to cancel the Contract and return the Products in accordance with the Sections 6.1 to 6.3 above, any sum debited by Mizzen (excluding, where applicable, the original delivery charges) will be refunded within thirty (30) calendar days of the receipt of the returned Product at Mizzen's warehouse.  Limited Warranty  7.1. For defects resulting from production or material errors, Mizzen shall provide the customer with a replacement product free of charge. All further warranty or guarantee claims are hereby expressly excluded. The customer’s obligation to inspect the wares and declare any defects, along with the warranty period, are based on statutory regulations. Product information (descriptions, videos, images etc.) does not constitute any guarantee of certain properties. The transfer of warranty claims is excluded.   7.2 To exercise a warranty claim, the Customer must email us at happinessdelivery@on.ae. All claims will be assessed on a case by case basis. All On products have a lifespan depending on the model, the materials used and the individual use of the product. The warranty does not extend to defects due to the wrong fit, normal wear and tear, exceeding the product’s lifespan or damage caused by improper, incorrect or negligent use or changes to the product. Furthermore, the warranty does not extend to defects in products not ordered from the Mizzen website.  Limitation of Liability  8.1 Mizzen shall only be liable for direct damages and only if the Customer proves that Mizzen, its auxiliaries, or any third parties instructed by Mizzen, have acted with gross negligence or with unlawful intent. In any event, Mizzen's liability shall be limited to the purchase prices of the relevant Product under the Contract.  8.2 Any further liabilities of Mizzen, its auxiliaries, or any third parties instructed by Mizzen, for damages of any kind, in particular for loss of production, loss of use, loss of orders, loss of profits, or any other indirect or consequential damages, are hereby explicitly excluded.  Data Protection  9.1 Mizzen complies with the applicable data protection laws and will use personal data of On’s Customer only as set out in its Privacy Policy (https://www.on.ae/pages/privacy-policy).  Miscellaneous  10.1 The Contract language is English and the English version shall prevail. Contract documents in a language other than English are provided for informational purposes only.  10.2 Our Commercial License number is 787513 and our registered address is Sheikh Zayed Road, P.O. Box 2123, Dubai, United Arab Emirates.   10.3 Mizzen may transfer, assign, or sub-contract all or any rights and obligations under these GTC and any Contract. Customer may not sub-contract, assign or otherwise transfer any of its rights or obligations under these GTC or any Contract without the written consent of Mizzen.  10.4 Failure by Mizzen to enforce at any time any of the provisions of these GTC shall not in any way be construed as a waiver of such provision, nor in any way affect the validity of the GTC or any right thereunder.  10.5 Mizzen shall not be liable for its failure or delay in performing its obligations under these GTC in and to the extent that such failure or delay is due to reasons beyond its control (including without limitation floods, storms, fires, earthquakes, pandemics, war, terrorism, governmental restrictions, strikes).  10.6 If any provision of these GTC are found to be invalid, illegal, or unenforceable the remaining provisions shall not in any way be affected or impaired thereby. Mizzen and the Customer shall agree a replacement provision, which is as close as is legally permissible to the provision found invalid, illegal, or unenforceable, and which achieves as closely as possible the effects of the original provision.  10.7 Customer waives the right to offset any claims against Mizzen.  10.8 Mizzen reserves the right to modify these GTC from time to time. The GTC in force at the time the Customer places its Order shall apply.  Applicable Law and jurisdiction  11.1 Contractual relations covered by these GTC between Mizzen and the Customer shall be governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. All conflicts and disputes arising, directly or indirectly, under or in connection with the contractual relationship between Mizzen and the Customer shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.   11.3 Any statutory rights which the Customer may have, and which cannot be excluded or limited, will not be affected by these GTCs.  TERMS OF USE  Updated September 2024  - These terms of use (as amended from time to time, the "Terms") together with any supplemental rules and regulations, such as the Privacy Policy and the Terms and Conditions, govern your access to and use of the services available on the website (the "Website") operated by Mizzen, with its registered office in Dubai, United Arab Emirates (Commercial License  number 787513; or "we"). Your access to and use of our services is subject to your acceptance of and compliance with these Terms. By accessing the Website or using our services you agree to accept and be bound by the Terms. In case you do not agree to any part of the Terms, you are not authorised to continue using the Website or related services.   - The form, nature and functionalities of the Website may change from time to time without prior notice to you. Also, we may discontinue temporarily or permanently operating the Website or any features within the Website towards you or towards users generally at any time and may not be able to provide you with prior notice.  - We reserve the right at all times (but we will not have an obligation) to remove or refuse to compile any information or personal data and to suspend or terminate users and close their user accounts. If and to the extent we deem it necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce these Terms, including investigations of a potential violation thereof, (iii) detect, prevent or otherwise address fraud, security or technical issues, or (iv) protect the rights, property or safety of Mizzen, its users or the public, we reserve the right to access, read, preserve and disclose any related information or personal data. Accounts that are inactive for more than [twelve months] may be removed without prior notice. You acknowledge that these Terms remain in effect even after your account is terminated or you have stopped using the Website.  - You are responsible for safeguarding the password you use to access your account and for any actions taken by using your password. Mizzen requires you to use 'strong' passwords (e.g. passwords combining upper and lower case letters, numbers and symbols). Any liability for any damage arising from your failure to comply with these requirements is excluded. In case you forget your password, please use the reset your password feature on the login screen.  - There are limitations on the use of the Website. These limitations comply with legal requirements and aim to protect our users from abuse and to make the use of the Website the best possible experience for all users. We may need to change these rules from time to time and reserve the right to do so. No abuse of our Website will be tolerated. Any violation of these rules may lead to a temporary or permanent suspension or deletion of your account.  - Unlawful Use: You shall not use the Website or any information or personal data provided for any unlawful purposes or in furtherance of any illegal activities. International users are required to comply with all applicable local laws regarding online conduct and acceptable content.  - Unauthorized Access: You shall not do any of the following while accessing or using the Website: (i) access, tamper with or use non-public areas of the Website (except for your own account) on computer systems or the technical delivery systems of our providers; (ii) probe, scan or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) attempt to access or search the Website or any information or personal data by any means (automated or otherwise) other than through our currently available, published interfaces; or (iv) interfere with or disrupt, or attempt to do so, the access of any user, host or network.  - No Reproduction: You shall not reproduce, duplicate, copy, sell, trade or resell the Website content or its design and look or any information derived from the Website. You are not entitled to modify or redistribute the Website content or its design and look or any information or to reproduce, store, link, frame or deep-link it on any other Website or in any other medium or format without our prior express consent. Further, you shall not use the Website for commercial exploitation in any circumstances.  - No Malicious Software and Content: You shall not provide any malicious content intended to damage or disrupt another user's browser or computer or to compromise any user's privacy.  - Respect for Privacy of Third Parties: You shall not disclose other people's personal data without their prior expressed consent.  - All copyright, trademark, design, database right, patent and other intellectual property right, title and interest in and to the Website will remain the exclusive property of On AG, Mizzen, and their respective licensors, as applicable. The elements of the Website, including without limitation the general design and the imagery are protected by copyright, trademark, design, database right, patent and other laws relating to intellectual property rights of Switzerland, the United Arab Emirates and/or foreign countries. Without our prior written consent, nothing in these Terms gives you a right to use On AG's name, Mizzen’s name, or any of On AG's or Mizzen’s trademarks, logos, domain names or other distinctive brand features. You are not entitled to use the content of the Website for commercial exploitation in any circumstances. In case you breach the terms of this provision, On AG and/or Mizzen will have the right to claim damages against you which shall include, without limitation, the right to claim direct, indirect or consequential damages and loss of profits.  - While we endeavour to ensure the accuracy of the information or personal data provided via this website, to the maximum extent permissible under applicable laws, neither On AG, Mizzen, nor any of their directors, officers, employees, agents, partners, affiliates and licensors may be held responsible for any acts or omissions related to, or errors in, the information or personal data that you provide on this website or for any loss or damages which may subsequently arise.  - Any information or personal data transmitted via the Website will pass over public telecommunications networks. While Mizzen undertakes reasonable best efforts to protect the operation of the Website and any transmission of information or personal data, Mizzen does not give any representation, warranty or undertaking that the operation of the Website or any transmission of information or personal data will be secure, uninterrupted or error free.  - The Website may contain links to third-party apps, websites, social media platforms, materials or other products and services supplied by or contained on any third-party app, website or social media platform, which are linked from or to the Website ("Third Parties"). Even though you may be able to connect to such Third Parties from the Website, these Third Parties are subject to separate terms of use and privacy policies. Mizzen does not accept any responsibility or liability for (i) the availability or accuracy of such Third Parties or (ii) the content, products or services on or available from such Third Parties. Links to such Third Parties do not imply any endorsement by Mizzen of such Third Parties or the content, products or services available from such Third Parties. You acknowledge sole responsibility for and assume all risks arising from your use of any such Third Parties.  - If you elect to receive emails from us, you are providing your consent to receive recurring marketing or promotional messages from us (an “Email”). These may include cart abandon messages. Message frequency varies. This service is optional and is not a condition for purchase. You can opt out of receiving any further Emails from us at any time by using the unsubscribe link in the Email. For help, email us at privacy@mizzen.me. We will not be liable for any delays in the receipt of, or failure to deliver, any Emails, as delivery is subject to effective transmission from your internet service provider. Data obtained from you in connection with any Email services may include your name and the date, time and content of your Emails. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. For more information on how we use Emails, please read our Privacy Policy. If you change the  email you provided, you have an affirmative obligation to update your account information and the email(s) attached to your account to prevent us from inadvertently communicating with anyone who acquires any  email(s) previously attributed to you, and any  email(s) you attach to your account may receive our standard marketing Emails  unless you also unsubscribe via the above procedures.  - Mizzen provides the content and functionalities of the Website and any information in good faith, but your access to and use of the Website is at your own risk. Mizzen operates the Website on an 'as is' and 'as available' basis without representation or warranty of any kind, whether express or implied, including without limitation of merchantability, fitness for a particular purpose, availability on an uninterrupted, secure or error-free basis or non-infringement of any copyrights, trademarks, designs, database rights, patents or other intellectual property rights in the jurisdiction in which you access and/or use the Website. Mizzen gives no representation, warranty or undertaking for information or advice, whether oral or written, obtained from Mizzen or the Website, for the completeness, accuracy, timeliness, security or reliability of the Website, or that the information provided is of satisfactory quality, up-to-date or free from viruses, trojans or other harmful or malicious programs. Mizzen will not be responsible or liable for any harm to your computer system, loss of data or other harm resulting from your access to or use of the Website or for the deletion of, or the failure to store or to transmit, any data or information and other communications.  - Mizzen and its directors, officers, employees, agents, partners, affiliates and licensors shall in no way be responsible for any decisions you may make based on the use of the Website or consequences of such decisions, even if communicated through the Website or the use of other Mizzen services, or the information or personal data provided and shall, to the maximum extent permissible under applicable laws, not be liable for any losses or damages, whether direct, indirect, incidental, special, consequential or punitive, including without limitation loss of profits, data, use, goodwill or other intangible losses, resulting from (i) your access to or use of, or inability to access or use, the Website, (ii) the use of any information, and (iii) any unauthorized access, use or alteration of your transmissions of information or personal data, in each case however they may arise and whether based on contract, tort or any other legal basis, whether or not foreseeable and irrespective of whether Mizzen has been informed in advance about the possibility of such damage. To the maximum extent permissible under applicable laws, you hereby waive any claim you may have or acquire against Mizzen or any of its directors, officers, employees, agents, partners, affiliates and licensors, and will indemnify and hold Mizzen and any of its directors, officers, employees, agents, partners, affiliates and licensors harmless from any claims, proceedings, costs, damages and losses arising out of or in connection with your use of the Website or the information or personal data provided.  - The failure of Mizzen to enforce any rights or provisions of these Terms shall not be deemed to be a waiver of such rights or provisions.  - These Terms, together with any supplemental rules and regulations, such as the Privacy Policy and the Terms and Conditions, constitute the entire and exclusive agreement between Mizzen and you regarding the use of the Website, and shall supersede and replace any prior agreements between Mizzen and you regarding the use of the Website. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect.  - You are only allowed to access the Website if you are entitled to enter into a binding contract with Mizzen and are not a person barred from accessing the Website according to applicable law. You undertake to access the Website solely in compliance with these Terms and all applicable rules and regulations. The Website is not directed to any person to whom (by reason of such person's nationality, residence or otherwise) the publication or availability of the Website is prohibited. Persons to whom such restrictions apply must not access the Website. If you choose to access the Website you are solely responsible for compliance with any applicable laws.  - These Terms and the use of the Website shall in all respects be governed by substantive United Arab Emirates law. Any dispute arising out of or in connection with these Terms and/or the use of the Website shall be subject to the exclusive jurisdiction of the ordinary courts in Dubai, United Arab Emirates, and you consent to such jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.  - We may revise these Terms from time to time. The most current version will be available on our Website (https://www.on.ae). Revised Terms shall become effective from the date of publication on the Website. By continuing to access the Website after those revisions become effective, you agree to and accept to be bound by the revised Terms. 

ON RUNNING PRIVACY NOTICE     Document Name:  ON.AE Privacy Notice  Version:  1.0  Document Number:    Process Owner:  Data Privacy Office  Prepared By:  Data Privacy Office  Reviewed By:    Endorsed By:    Date of Release   October 2024  Version  Date Released  Change Notice  Pages Affected  Remarks/Changes  1.0  October 2024  All  All  First version                                  On Privacy Notice   Mizzen General Trading LLC, a limited liability company incorporated under the laws of the United Arab Emirates with commercial license number 787513 and registered office at P.O. Box 2123 (hereinafter referred to as, “Mizzen”, “we”, “us” or “our”) provides this privacy notice regarding ON products sold in stores operated by Mizzen and on www.on.ae (the “Website”). Mizzen is committed to responsibly handling your personal information. This privacy notice (the "Privacy Notice") explains how we collect, use, disclose, retain, and protect your personal information, and certain rights you may have relating to such use. If you have a privacy or data use concern that we have not addressed satisfactorily, please feel free to reach out to our Data Privacy Office using the details set forth at the end of this Privacy Notice. We reserve the right to change or modify this Privacy Notice at any time and at our sole discretion. To the extent permitted by law, any changes or modification will be effective immediately upon posting of the revisions on the Website without further notice. Last revised: October 2024.  What types of Personal Information we collect   Personal information is data that can be used to identify you or that we can otherwise link to you ("Personal Information"). We collect certain Personal Information that you voluntarily provide to us, for example when you communicate with us via email or other channels, when you sign up for or ask us to send you newsletters or other materials, when you sign up for an event, when you buy On products from us, or otherwise use one of our services. The Personal Information we collect includes, but is not limited to, your name, postal address, e-mail address, phone number, payment information, language preference.    How we use your Personal Information   We use your Personal Information for the following purposes:  To offer you products.   To provide you with and improve our services.   For communication purposes, including sending you newsletters, invitations to events, promotions.   To maintain our list of contacts.  You may elect to receive emails from us by signing up for this service on the Website. These messages may use information automatically collected based on your actions while on the Website and may prompt messaging (such as cart abandon messages). To offer this service, we collect and store the information you provide, including your email address. You may opt out of receiving emails by unsubscribing using the link in the emails you receive from us.  Our basis for using your Personal Information  When processing your Personal Information for the purposes described herein, we rely on the following lawful basis:   Your consent for sending marketing and similar promotional communications.   Our legitimate interests in maintaining business relationships, our relationship with you, and enhancing customer experience.   Performance of our contract with you for provision of products and services.   Compliance with applicable laws and regulations.   Protection of public health, safety, and interests.   Establishment, exercise, or defense of legal claims.     How might we share your Personal Information  We may disclose your Personal Information to the following parties for the following purposes:    Affiliates of Mizzen, which may use it to:  provide joint content and services (e.g., customer support);  help detect, investigate, mitigate and prevent potentially fraudulent and illegal acts or violations of our contracts and data security breaches;  provide you personalized advertising;  improve products, sites, applications, services, tools and marketing communications; and  send you marketing communications if you have consented to receive such communications or if otherwise permitted by the law.    On AG, Zurich, Switzerland ("On AG"):  to effectively manage our business operations with regards to On products;  to fulfill our contractual obligations to On AG.     Service providers and financial institutions partners as follows:  third-party service providers, which help us to provide our services, provide payment processing services, to support website hosting and maintenance, assist us in providing customized advertising, assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our contracts, fraud and/or security breaches, and assist us with bill collection and other business operations;  third-party postage providers with which we share delivery addresses, contact information and shipment tracking information for the purposes of facilitating the delivery of items purchased and other delivery related communications; and  third-party providers of websites, applications, services and tools that we cooperate with so that they advertise our products on their websites or in their applications, services and tools.   if we transfer Personal Information to third-party providers, this will be solely on the basis of an agreement limiting the use by the third-party provider of such Personal Information to processing necessary to fulfil their contract with us and obligating the third-party provider to take security measures with regard to such data. Third-party providers are not permitted to sell or lease the Personal Information to third parties.    Law enforcement, legal proceedings and as authorized by law:  to comply with our legal requirements, enforce our contracts, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property or safety;  to law enforcement or governmental agencies, or authorized third-parties, in response to a verified request or legal process. We will only disclose information we deem relevant to the investigation or inquiry;  to third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal basis, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity; and  if a transaction fails, is put on hold, or is later invalidated, we may also provide the other user with details of the unsuccessful transaction.    We may disclose your Personal Information to our financial and payment services providers:  to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your On account;  to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes);  to facilitate the processing of payment cards when you pay for our services with a payment card;     We may also disclose your Personal Information to provide information, on a need-to-know basis, to future purchasers or merger partners of all or a portion of Mizzen or any of our affiliate companies.         How long we keep your Personal Information   We store your Personal Information only for as long as necessary for the purposes described above. How long we retain Personal Information can vary significantly based on context of the services we provide and on our legal obligations.     Communication Tools   We may scan messages automatically and check for spam, viruses, phishing and other malicious activity, illegal or prohibited content or violations of this Privacy Notice or any other applicable policies.    Newsletter  Subscription:  You may register for our newsletter on the Website by providing us with your e-mail address. The newsletter will keep you updated on our products, surveys, offers, and other promotional materials on a regular basis.  When registering for our newsletter, you give us your consent to receive the newsletter on a regular basis and that we collect and store the following information: your e-mail address used when registering for the newsletter. We use this information only for the purpose of sending you our newsletters.    Unsubscribe:  If you wish to unsubscribe from our newsletter, you can do so at any time by clicking on the “unsubscribe” link at the bottom of any newsletter that you receive. You may also contact our customer service via the Contact Us form. If you decide not to receive our newsletters, we may still send you service-related communications (such as updates regarding your order).    Newsletter tracking:  The newsletters contain so-called “web beacons”, which are retrieved from an external server when the email is opened. This call will initially collect technical information, such as details about your browser and operating system, as well as your IP address and the time of retrieval. In addition, based on your e-mail address, we can track whether and when you opened a newsletter, and which links were clicked. The analysis of this information helps us to identify the reading habits of our users and to adapt our content to you or to send out different content based on the interests of our users.    Third Party Social Media Platforms   We are also present on various social media platforms such as Facebook, Instagram or X (formerly, Twitter). On social media pages, we publish and share various content with regards to our newest products, product recommendations or other marketing material ("On Social Media Pages"). When using third party social media platforms, kindly note that the operators of these social media platforms are considered as data controllers and as such their respective privacy policy applies.    You can always choose to communicate or interact with us directly via our On Social Media Pages. In this case, we collect all information you provide to us directly, e.g. when you post or like something on our On Social Media Pages or when you send us a direct message. In addition, we might access all information that is publicly available on your profile.  Operators of social media platforms use cookies and other tracking technologies to track the behaviour of their users and share the data regarding On Social Media Pages with us. Such data is shared only on an anonymized and statistical basis, meaning we have no access to personal data at all. We use such data to get a better understanding of the interests and the behaviour of our On Social Media Page users and to improve our user experience and to provide user tailored content.  How we protect your Personal Information   The security of your personal information is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information and to make sure that your personal information is secure with us.  We have implemented and maintained appropriate technical and organizational security measures, policies, and procedures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind a secure network. All payment transactions are encrypted. Examples of measures we take include:  Imposing confidentiality obligations on our staff and service providers. Restriction of access to your personal information to employees and third parties strictly on a need-to-know basis, such as to respond to your enquiry or request. Using secure communication channels for transmitting personal information; and Employing adequate administrative and technical controls to secure personal information.   Where we transfer Personal Information   Personal information we collect may be transferred to, stored, and processed in the United Arab Emirates and Kingdom of Saudi Arabia where Mizzen and its affiliate companies are located or maintain facilities. We carry out such transfers for the purposes described in this Privacy Notice. Where we transfer personal data outside the United Arab Emirates or Kingdom of Saudi Arabia, we take all steps that are reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Notice and applicable data protection laws, including, where relevant, entering standard contractual/data protection clauses (or equivalent measures). If you would like more information on transfer mechanisms, please contact us using the details provided at the end of this Privacy Notice.    Your Choices and Rights   We welcome your inquiries and comments. You have the right to know what Personal Information we process about you and may request a copy. You are also entitled to have incorrect or incomplete Personal Information about you corrected or completed and you may ask us to delete your Personal Information. You can also object to certain Personal Information about you being processed and request that processing be limited. Please note that the limitation or deletion of your Personal Information may mean that we will be unable to provide the services and information described above. You also have the right to receive your Personal Information in a machine-readable format and have the information transferred to another party responsible for data processing.  You also have the right to contact the data protection supervisory authority in your country of residence.  You can make a request to exercise any of these rights in relation to your Personal Information by sending the request to privacy@mizzen.me.     Use of CCTV   Please note that where CCTV is in operation in our stores, you may be captured on CCTV and your footage and image recorded and stored. All CCTV footage is captured purely for your security and for the safety of other visitors to our stores. If you would like to know more about this, please contact us using the details provided at the end of this Privacy Notice.     Third Party Privacy Practices  This Privacy Notice addresses only our use and handling of Personal Information, which we collect from you in connection with providing our services. If you disclose your Personal Information to a third party, or visit a third party website via a link from our services, their privacy notices and practices will apply to any Personal Information you provide to them or they collect from you. We cannot guarantee the privacy or security of your Personal Information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of such third party before entering into a transaction and choosing to share your Personal Information.       Cookies   Cookies are small text files that are downloaded to your device by visiting the Website or opening our marketing related emails. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e., how long it will remain on your device) and a value, which is usually a randomly generated unique number. Cookies (including third-party cookies such as tracking technologies provided by Google Analytics) are in particular used to ensure and improve the functionality of the Website or for general marketing purposes by providing information on interaction of unique browser-device pairs with the Website (such as number of sessions, pageviews, clicks and ecommerce interactions and time spent), statistical information on interaction with the Website (including referrals thereto, popularity of certain content, accessing users' categories, markets, regions, languages, demographics, browser and device types and similar information), or statistical information on interaction with our marketing emails (such as if they have been opened or forwarded or links have been clicked on). Cookies are also used to provide you with personalized advertising on third party websites and/or apps for your specific interests.  Third-party service providers such as Google may track your use of the Website, combine this information with information from other websites you have visited (and which they also track) and use such combined information for their own purposes. If you have registered with the respective service providers, they may be able to identify you. In these instances, their processing of your Personal Information will be governed by their privacy policies.  Most internet browsers are initially set up to automatically accept cookies. You may change your browser settings to delete and block cookies. By continuing to use the Website without changing your settings (or using the add-on, as applicable) you consent to our and our third-party service providers' use of cookies. If you would like more information about cookies, we can recommend www.aboutcookies.org and www.allaboutcookies.org as helpful resources. Both websites also provide instructions on how to reject cookies if you would like to do so.    Contact Us   Should you have any questions or concerns relating to this Privacy Notice or the processing of Personal Information we hold about you, please contact us:  By email: privacy@mizzen.me.