How can we help you?

Back to homepage
Company information Order Status Returns Refunds Exchanges Shipping Delivery Payment Privacy Security Shoe Advice Apparel Washing Instructions Account Stock Availability Laces and Insoles Manufacturing Terms and Conditions Privacy Policy
Back to Overview

Shipping

For all orders placed before 11am daily, we will deliver it Same Day before 11pm. For all orders placed after 11am daily, you will receive the order as Next Day Delivery before 11pm. This is for addresses within Dubai, Abu Dhabi, Sharjah, & Ajman only. 

For addresses located in remote areas such as Fujairah, Ras Al Khaimah (RAK), Umm Al Quwain (UAQ), and Al Ain, deliveries are scheduled twice weekly between Sunday and Thursday, typically within 1 to 3 business days.

This applies over weekends as well & holidays.

No deliveries are done on Sundays and public holidays.

We send a shipping confirmation email at shipment with tracking details and carrier information. 

We want you to enjoy your On gear as quickly as possible, so we try to get you the goods quickly. 
So you can focus on living the On lifestyle, we cover shipping costs and any relevant customs charges in most countries (for standard-level shipping). In UAE, there is a minimum value of AED 500. For orders under these thresholds, the shipping cost will be AED 25. Shipping costs for orders that do not qualify or for any selected expedited shipping options will be displayed at checkout.
We cover the shipping costs in most countries. In some countries, there is a minimum order value for the shipping cost to be covered. In UAE, there is a minimum value of AED 500. For orders under these thresholds, the shipping cost will be AED 25.