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Returns

Return shipping labels are not needed for eligible returns. All returns are processed through your Orders page. 

You will need to submit a return request by entering your order number and the email address used to place the order – you can do this here. We only accept returns for orders within 14 days of purchase, for products that are in new condition in their original intact packaging. 

If you have an On account, you can request an eligible return directly from your order history. 

We are only able to accept returns for a refund on orders within 14 days of purchase. Returns must be in new condition, and we ask that they be returned in their original, intact packaging (including for apparel and accessories). We are only able to accept returns for orders purchased directly from www.on.ae. 

To submit a return request, enter your order number and the email address used to place the order here. 

We cover the cost of shipping for eligible returned On products.

Please note that expedited shipping costs on the original outbound order will not be refunded in the case of returns or exchanges. 

Once your return request has been submitted to us, unfortunately, it’s not possible to change it. If you want to return an additional item from your order, all you need to do is submit another return request by entering your order number and the email address used to place the order.