What is your return policy?

We are only able to accept returns for a refund on orders within 14 days of purchase. Returns must be in new condition, and we ask that they be returned in their original, intact packaging (including for apparel and accessories). We are only able to accept returns for orders purchased directly from www.on.ae. 

To submit a return request, enter your order number and the email address used to place the order here. 

We cover the cost of shipping for eligible returned On products.

Please note that expedited shipping costs on the original outbound order will not be refunded in the case of returns or exchanges. 

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